Privacy Policy

This Privacy Policy explains how Smarter Stream TV ("we", "us", or "our"), operating at SmarterStreamPro.com, collects, uses, shares, and protects your personal information when you access our website, purchase a subscription, or use any of our streaming services. By using our services you agree to the practices described here.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third-party sources where permitted by law.

1.1 Information You Provide

Account Registration: Name, email address, and password when you create an account or request a free trial.
Payment Information: Billing address and payment method details processed securely through our third-party payment processor. We do not store raw card numbers on our servers.
Communications: Messages, emails, or support requests you send us, including any personal data contained within those communications.
Subscription Preferences: Device type, connection count, and subscription duration choices you select.

1.2 Information Collected Automatically

Log Data: IP address, browser type, operating system, referring URL, pages visited, time spent, and access timestamps.
Device Information: Device identifiers, screen resolution, and hardware model (where available).
Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar tracking pixels. See our Cookie Policy for full details.
Usage Analytics: Aggregated viewing patterns and feature usage statistics that do not personally identify you.

1.3 Information from Third Parties

We may receive information about you from payment processors, fraud-prevention services, and analytics partners, which we combine with other data we hold about you only where we have a lawful basis to do so.

2. How We Use Your Information

We use your personal data to:

Create and manage your account, subscription, and free trial.
Process payments and send order confirmations and receipts.
Deliver the streaming service, including activation credentials and device configuration guides.
Respond to your support requests, enquiries, and feedback.
Send service-related communications (outage notices, policy updates, renewal reminders).
Send marketing emails where you have opted in — you may opt out at any time.
Detect, investigate, and prevent fraudulent transactions, abuse, and security breaches.
Comply with legal obligations, court orders, and regulatory requirements.
Improve, personalise, and develop our website and streaming services.
Conduct internal analytics and generate aggregated, anonymised statistics.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data on the following legal bases:

Contract Performance: Processing necessary to deliver the subscription service you purchased.
Legitimate Interests: Fraud prevention, security, service improvement, and direct marketing (where proportionate and not overridden by your rights).
Consent: Marketing emails, non-essential cookies, and analytics — you may withdraw consent at any time without affecting the lawfulness of prior processing.
Legal Obligation: Retaining transaction records and tax data as required by applicable law.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal data. We share your information only as follows:

Service Providers: Payment processors, hosting providers, email delivery services, customer support platforms, and analytics vendors acting as data processors on our behalf under data processing agreements.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to the same privacy protections.
Legal Requirements: We may disclose data to comply with applicable law, regulation, legal process, or governmental request.
Protection of Rights: To enforce our Terms of Service, prevent fraud, or protect the safety of our users and the public.

5. International Data Transfers

Smarter Stream TV operates globally and your data may be transferred to, and processed in, countries outside your country of residence. Where such transfers involve EEA personal data being sent to countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent safeguards, to ensure an adequate level of data protection.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We also retain data for as long as necessary to comply with our legal obligations (typically 7 years for financial records), resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction you may have some or all of the following rights:

Access: Obtain a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data where there is no compelling reason for its continued processing.
Restriction: Ask us to restrict processing while a complaint is resolved.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.
California Residents (CCPA/CPRA): Additional rights including the right to know, delete, correct, and opt-out of sale or sharing of personal information.

To exercise any of these rights, contact us at privacy@smarterstream.tv. We will respond within 30 days (or the statutory deadline applicable in your jurisdiction). You also have the right to lodge a complaint with your local data protection authority.

8. Security

We implement industry-standard technical and organisational security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, access controls, regular security audits, and penetration testing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by prominent notice on our website at least 14 days before taking effect, or by email where required by law. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, concerns, or to exercise your data rights, please contact:

Smarter Stream TV — Data Protection
Email: privacy@smarterstream.tv
Website: https://smarterstream.tv