Refund Policy

At Smarter Stream TV we are committed to delivering a quality streaming experience. This Refund Policy explains the limited circumstances under which refunds may be issued. Please read it carefully before purchasing a subscription.

1. No Money-Back Guarantee

All sales are final. We do not offer a general money-back guarantee or cooling-off refund period. We strongly recommend taking advantage of our before purchasing a paid subscription to ensure the service meets your expectations and is compatible with your devices and internet connection.

2. Refund Eligibility

Refunds are only considered in the following specific circumstances:

Service Non-Delivery: If your account credentials were not delivered within 24 hours of confirmed payment and our support team was unable to resolve the issue within a further 24-hour window, you are entitled to a full refund.
Significant Service Degradation: If our service experiences a sustained outage lasting more than 72 consecutive hours and we are unable to restore service to an acceptable level, a pro-rated refund may be issued for the affected period.
Billing Error: If you were charged an incorrect amount or charged more than once for the same subscription period due to a technical error on our side, we will correct the error and issue a full refund of the overcharged amount.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Change of mind after purchasing, regardless of whether the service has been used.
Failure to use the service during the subscription period — unused time is not refundable.
Incompatibility with your device or internet connection where the service functioned correctly on supported devices.
Subscription purchases made through third-party resellers — those are governed by the reseller's own terms.
Accounts suspended or terminated due to a violation of our Terms of Service.
Inability to access specific channels, as availability may vary by region due to licensing constraints outside our control.
Service disruptions caused by factors outside our control, including ISP outages, power failures, or governmental restrictions.

4. Free Trial

We offer a free trial to allow you to evaluate the service before committing to a paid subscription. The trial is limited to one per household and payment method. No payment is required during the trial. If you choose not to continue after the trial expires, your access will end automatically and no charge will be applied.

5. Cancellation

You may cancel your subscription at any time by contacting our support team. Upon cancellation, your access remains active until the end of the current paid period. We do not provide partial refunds for unused days.

6. How to Request a Refund

If you believe you qualify for a refund under section 2, contact us within 7 days of the triggering event with the following information:

Your registered email address or account username.
The date and reference number of your payment.
A clear description of the issue, including any error messages or screenshots.

We will review your request and respond within 2 business days. Approved refunds are processed to your original payment method.

7. Disputes and Chargebacks

Please contact us before initiating a chargeback. Chargebacks raised without prior contact may result in immediate account suspension. We will cooperate fully with payment provider dispute investigations.

8. Policy Updates

We reserve the right to update this policy at any time. Changes take effect upon posting. Subscriptions purchased before a policy change remain governed by the policy in effect at the time of purchase, except where required by law.

9. Contact Us

Smarter Stream TV — Support
Email: smarterstream@outlook.com
WhatsApp: available via our Contact page
Response time: within 2 business days